Privacy Policy
Stationery Spot (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase on stationeryspot.in, in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
We may collect the following information when you use our site:
- Personal details: name, email address, phone number, delivery address
- Payment information: processed securely through our payment gateway, Razorpay— we do not store your full card or UPI details on our servers
- Usage data: IP address, browser type, device type, and pages visited
- Order information: purchase history, cart contents, and wishlist items
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order status, account, or support requests
- Improve our website, products, and customer experience
- Send promotional messages, where you have opted in (you may opt out at any time)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We share information only with:
- Delivery partners (e.g., Delhivery, Bluedart, Ekart, DTDC) to fulfil and ship your orders
- Payment processors to complete transactions securely
- Analytics and marketing tools to understand site usage and improve our marketing
- Law enforcement or government authorities, only where required by law
4. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep your cart contents, and understand how visitors use our site. You can disable cookies through your browser settings, though some site features (like your cart) may not work correctly without them.
5. Your Rights
As a data principal under the DPDPA, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent for marketing communications or optional data processing at any time
To exercise any of these rights, contact us using the details in Section 9 below. We will respond within a reasonable time and in accordance with applicable law.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by applicable tax, accounting, or legal obligations — typically for the duration of your account’s active use plus a reasonable period thereafter for order and tax records.
7. Children’s Privacy
While many of our products are designed for children (school supplies, return gifts, kids’ stationery), our website and checkout process are intended for use by adults on behalf of children. We do not knowingly collect personal information directly from children under 18 without parental or guardian involvement.
8. Security
We use reasonable technical and organizational safeguards to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Grievance Redressal / Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:
Email: hello@stationeryspot.in Phone: +91 9902237686 Address: 4th T Block, Jayanagar, Bannerghatta Road, Bengaluru, Karnataka, India
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated “Last updated” date, and where appropriate, we will notify you by email.