At Stationery Spot, we want every order to reach you in perfect condition. This policy explains how cancellations, replacements, returns and refunds work. By placing an order, you agree to these terms.

Cancellation Policy: 

• Customers can cancel their orders within 24 hours of placing the order or before dispatching the order by emailing hello@stationeryspot.in with their order ID. A full refund will be issued to the customer’s original payment method.
• Orders cannot be cancelled once the item has been shipped.
  

  Return / Replacement Policy:

  • In the unlikely event that the customer receives a defective or damaged product, the damage/defect complaint must be raised within 24 hours of delivery by emailing hello@stationeryspot.in along with the order ID, a description of the issue, and clear photos of the product and packaging.

  • For other eligible replacement requests, customers can raise a replacement request within 3 days of delivery by emailing hello@stationeryspot.in with their order ID, a description of the reason for replacement, and relevant photos, if applicable.

  • The replacement will be provided for the same product, subject to availability.

  • Please note that the original packaging, tags, and price tags must be kept intact for any return to be accepted. Returns will not be accepted if the original box, price tags, or other packaging elements are damaged.

  • If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.

  • The replacement policy is applicable only for products that are defective or damaged upon delivery. It is not applicable for products that are damaged due to customer mishandling or misuse.

  • Please note that we do not offer reverse pickup facility and the customer must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.